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Outdoor Tech: FAQ

I decided to write this blog post due to the vast number of questions we get, on the daily, that are on repeat. If you are wondering who to contact if your product is broken or missing a piece, if you’re curious about our sponsorship program, or you would just like some good ole fashioned Yowie stickers, this is the place to be.

  1. My ODT product is no longer working/will not work/is missing a piece, who do I contact?
    • Please email our customer service department at support@outdoortech.com or call 310-677-0190. We will try our very best to help you in whatever situation you are in.
  2. I emailed/called customer support but have not received a response.
    • We take pride in our customer service, and we try our best to do a damn good job at getting you to where you want to be. Some days are busier than others so if you don’t receive a response, we didn’t forget about you, we will be with you shortly. Also, don’t hesitate to keep bugging us. We WANT to help you.
  3. Are your giveaways real? I never see that anyone wins.
    • Yes, our giveaways are 100% authentic and a winner is picked at random at the end of each one. We announce the winner on our Facebook page every Friday, so if you would like to see who won, please refer to our Facebook page.
  4. How do I enter your giveaway?
    • If you are on your mobile device, you can enter my clicking on the link in our Instagram bio, or by selecting the image associated with the contest post on our Facebook page. If you are on a laptop or desktop computer, you can go straight to the “Free Stuff!” tab on our Facebook page. This tab is located below our cover photo and above our status. You can also see our contests/who the winner is on our ODT Blog.
  5. What is going on with the Exoskeleton?
    • We want the Exoskeleton to be perfect, and if it’s not perfect, we won’t sell it to you. As soon as it is perfect however, it will be on our site for you to purchase.
  6. I am an amazing athlete and would love to be sponsored by you. How do I do that?
    • If you are big time you can email ryan@outdoortech.com and include an athlete resume and links to current content and social media posts.
  7. I would like to team up with your company for an event/giveaway/donation/etc. Who do I contact?
  8. I took some rad photos of Outdoor Tech stuff and would love if you could share them. Where can I send them?
    • Please feel free to tag us in any of your posts about Outdoor Tech on social, we love to share awesome content from our fans when appropriate. If you’ve taken photos that are just too good that you haven’t posted them on social media, you can email them to marketing@outdoortech.com and we will share them if appropriate. Just keep in mind, we can’t share everything.
  9. I would love some ODT stickers. How do I get some?
  10. Is it cool to message you guys on social media about any of the above?
    • Go for it, but why would you after reading this blog post?

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