If your Chips aren’t pairing with each other you may need to reset the Chips Ultra. Here is how you are going to do that.
First, remove the Bluetooth pairing (forget ODT Chips Ultra) from your phone or other paired device and make sure both left and right Chips are powered off.
Power on the right Chip. It’s the one with the round logo on it.
On the right Chip there is a small hole on the top side of the Chip, take a paperclip and insert it in the hole and press twice. The blue light will go from flashing slowly to flashing rapidly. Leave powered on with light flashing rapidly.
Now turn on the left Chip and insert the paperclip in the hole on the top side and press twice so that the blue light flashes rapidly.
Both Chips will then pair to each other.
You can now pair the Chips with your phone or other Bluetooth devices.
If you continue to have trouble, please contact our support department by emailing firstname.lastname@example.org or calling 310-677-0190.